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-   -   New problem.. with dll's? (http://forums.filefront.com/tech-discussion/351509-new-problem-dlls.html)

Orpheo February 19th, 2008 09:42 AM

New problem.. with dll's?
 
The system DLL user32.dll was relocated in memory. The application will not run properly. The relocation occurred because the DLL C:\WINDOWS\system32\shell32.dll occupied an address range reserved for Windows systems DLLs. The vendor supplying the DLL should be contacted for a new DLL.

sigh.. it's just one problem after another with this computer. anyone know how i can fix this one? i couldn't find any updates or hotfixes that work.

ConstanceJill February 19th, 2008 09:47 AM

Re: New problem.. with dll's?
 
Did you install LastFM like this other mate did ? ^^

Orpheo February 19th, 2008 10:53 AM

Re: New problem.. with dll's?
 
Who? O.O what is this LastFM you speak of?!

The_Computer_Wizard February 19th, 2008 12:04 PM

Re: New problem.. with dll's?
 
there is another person posting the EXACT same problem, but i think for a different reason, and a program called lastFM is giving it to him
i'll give you the same advice i gave him

" i would try repairing the windows files
put in your xp cd, and boot from it, next hit 'r' for repair, select your version of windows you want to work on (as long as you dont have a dual boot it will only give you one option) next enter the administrator password if it asks
now type in the following command
chkdsk c: /r
this will run the standard check disk (which normally is a waste of time because it usually says "found errors" and doesnt do anything
however with the xp cd in and the /r command if it finds errors if it can it fixes them with the files off the disk

hopefully that should work, or at least its a good place to start"

Orpheo February 20th, 2008 08:02 PM

Re: New problem.. with dll's?
 
is that the only way to fix this problem? i don't have my windows disc handy :[

EpicLoad February 20th, 2008 08:20 PM

Re: New problem.. with dll's?
 
You could try the chkdsk /f switch. You will have to allow it to restart the computer, just like if you used the /r switch. But I know that the /f switch does not need the windows disc (atleast I've never had to use it).

Orpheo February 20th, 2008 08:32 PM

Re: New problem.. with dll's?
 
Quote:

Originally Posted by EpicLoad (Post 4228295)
You could try the chkdsk /f switch. You will have to allow it to restart the computer, just like if you used the /r switch. But I know that the /f switch does not need the windows disc (atleast I've never had to use it).

i have no idea what any of that means :[

i have been reading up on some articles and i've heard that bricopacks from crystal XP cause this problem.. but now i can't figure out how to uninstall it. it's not in my add/remove programs or program files even T.T

EpicLoad February 20th, 2008 10:14 PM

Re: New problem.. with dll's?
 
Unless you installed that program then it is not causing any problems.

What I'm saying is...

Click Start -> Run... Then type in "cmd" without the quotes and press enter. Then type in "chkdsk /f" without the quotes; it should ask you if you want to schedule the check to run on the next restart, respond with yes, then restart the computer.

Orpheo February 21st, 2008 12:52 AM

Re: New problem.. with dll's?
 
Quote:

Originally Posted by EpicLoad (Post 4228411)
Unless you installed that program then it is not causing any problems.

What I'm saying is...

Click Start -> Run... Then type in "cmd" without the quotes and press enter. Then type in "chkdsk /f" without the quotes; it should ask you if you want to schedule the check to run on the next restart, respond with yes, then restart the computer.

alright i did that, i'll update when i restart. i have installed that. it themed my windows and everything worked great except for this problem and alot of people are saying it causes it.

Freyr February 21st, 2008 04:51 AM

Re: New problem.. with dll's?
 
To reiteriate what I posted on the other thread:-
Quote:

KB935448

If that fails remove hotfix ms07-017 and then reboot and it *should* fix it.
Its a known issue with windows and there is a Microsoft Hotfix available.

EpicLoad February 21st, 2008 02:23 PM

Re: New problem.. with dll's?
 
Quote:

Originally Posted by Freyr (Post 4228624)
To reiteriate what I posted on the other thread:-
Its a known issue with windows and there is a Microsoft Hotfix available.

That won't fix his problem. If you would be so kind as to read the update that you posted and his problem, you will see that they are caused by two different things.

Your's fixes a problem when Hhctrl.ocx tries to load before the user32.dll does; his is a problem deals with the shell32.dll.

Also, if he uses automatic updates, in any form, he would have already gotten this. And that update does not deal with the particular program that he has installed.

To: Orpheo, if you already uninstalled it and the problem still persists, the only thing you can do is repair the original file.

Freyr February 21st, 2008 03:43 PM

Re: New problem.. with dll's?
 
If you would be so kind as to read the link that I posted and his problem, you will see that they are in fact relevant.


Quote:

Certain programs may not start after you install security update 925902 (MS07-017) and security update 928843 (MS07-008) on a computer that is running Microsoft Windows XP with Service Pack 2 (SP2).
Quote:

You may receive a similar error message that references Shell32.dll when you run AVG Anti-Virus Control Center from Grisoft, Inc. This problem occurs if you are also running BricoPack Vista Inspirat from CrystalXP. To resolve this problem, uninstall BricoPack Vista Inspirat.

Note This is not a problem with AVG Anti-Virus Control Center or with Windows. This problem is not resolved when you install update 935448.
KB 935448 is on topic and relevant. If the measures Microsoft suggest in the article are ineffective then as MS07-017 caused the problem removing it should resolve the problem.

EpicLoad February 21st, 2008 08:41 PM

Re: New problem.. with dll's?
 
Quote:

Originally Posted by Freyr (Post 4229646)
If you would be so kind as to read the link that I posted and his problem, you will see that they are in fact relevant.


KB 935448 is on topic and relevant. If the measures Microsoft suggest in the article are ineffective then as MS07-017 caused the problem removing it should resolve the problem.

If you would be so kind as to read the entire thing, then you would see that Microsoft says that in his case, all he needs to do is uninstall CrystalXP, and as for the 925902 (ms07-017) only affects certain programs... not CrystalXP.

Also note at the very end of the page under Technical Revisions
Quote:

April 20, 2007
The following changes were made to this article:
Updated the "Cause" section to remove AVG Anti-Virus Control Center (made by Grisoft, Inc), and BricoPack Vista Inspirat (made by CrystalXP), from the list of affected programs. Microsoft has confirmed that these programs are not affected by this problem.
Added a "Similar problems and solutions" section to document a similar problem with AVG Anti-Virus Control Center (made by Grisoft, Inc), and BricoPack Vista Inspirat (made by CrystalXP).

Orpheo February 22nd, 2008 12:09 AM

Re: New problem.. with dll's?
 
omg stop fighting :[! i'm having a problem finding out where to uninstall crystal XP.. is there anything special i have to do?

Freyr February 22nd, 2008 06:40 AM

Re: New problem.. with dll's?
 
No, your quite Right. I should have typed 928843 instead of 925902, my mistake. As I suspect your going to say something along the lines of "thats not what the article says" I thought I would explain my reasoning.

This is the error message he's getting:-
Quote:

The system DLL shell32.dll was relocated in memory. The application will not run properly. The relocation occurred because the DLL C:\Windows\System32\Hhctrl.ocx occupied an address range reserved for Windows system DLLs. The vendor supplying the DLL should be contacted for a new DLL.
The knowledge base article states under cause of the problem:-
Quote:

The Hhctrl.ocx file that is included in security update 928843 and the User32.dll file that is included in security update 925902 have conflicting base addresses. This problem occurs if a program loads the Hhctrl.ocx file before the program loads the User32.dll file. Microsoft has confirmed that this problem affects the following third-party applications.
It further states:-

Quote:

You may receive a similar error message that references Shell32.dll when you run AVG Anti-Virus Control Center from Grisoft, Inc. This problem occurs if you are also running BricoPack Vista Inspirat from CrystalXP. To resolve this problem, uninstall BricoPack Vista Inspirat.Note This is not a problem with AVG Anti-Virus Control Center or with Windows. This problem is not resolved when you install update 935448.
So while not identical this problem is probably similar, appearing when Hhctrl.ocx is loaded before shell32.dll, as that seems to be whats described in my last quote.

My guess is that uninstalling security update 928843 would revert the Hhctrl.ocx file to a different base address that dosen't conflict with the other BricoPack Vista Inspirat from CrystalXP. This is the same guess I tool with last FM, with the substitution of 928843 for 925902. Basically the only way of seeing if it is the problem is trying it.

No, it may not work even then. However, I think there is a very good chance it will.


If you do want to uninstall BricoPack then these steps are required:
Quote:

- If for X reasons your machine not work with the first boot following the installation of the pack, you can restore your system: Put your CD of XP in the reader and launch the restore console. Type "R" at the invites setup. You have the console with prompt "the c:\WINDOWS >", type: "BATCH BricoPackUninst.txt". Type EXIT when the operation finished.

EpicLoad February 22nd, 2008 10:45 AM

Re: New problem.. with dll's?
 
Quote:

Originally Posted by Orpheo (Post 4230153)
omg stop fighting :[! i'm having a problem finding out where to uninstall crystal XP.. is there anything special i have to do?

There are three ways you could easily uninstall the program.

1) You could go to Add/Remove Programs in the Control Panel and Highlight CrystalXP and then click Remove.
2) You could use the uninstaller the program provides by clicking the link in the Start Menu group (Provided that it shows the link).
3) If you cannot use step 2, you could try to find the program's uninstaller through the Program Files folder, just look for it in the CrystalXP folder, could be hidden in some subfolders. More than likely, the uninstaller in an executable file with "un" somewhere in the name.

Orpheo February 22nd, 2008 11:10 PM

Re: New problem.. with dll's?
 
Quote:

Originally Posted by EpicLoad (Post 4230682)
There are three ways you could easily uninstall the program.

1) You could go to Add/Remove Programs in the Control Panel and Highlight CrystalXP and then click Remove.
2) You could use the uninstaller the program provides by clicking the link in the Start Menu group (Provided that it shows the link).
3) If you cannot use step 2, you could try to find the program's uninstaller through the Program Files folder, just look for it in the CrystalXP folder, could be hidden in some subfolders. More than likely, the uninstaller in an executable file with "un" somewhere in the name.

like i said it's not listed in add/remove programs are my start menu. i looked for the programs uninstaller but it doesnt even have a folder in program files.

Freyr February 23rd, 2008 04:15 AM

Re: New problem.. with dll's?
 
Removal instructions:-

Quote:

Originally Posted by Freyr (Post 4230402)

If you do want to uninstall BricoPack then these steps are required:

- If for X reasons your machine not work with the first boot following the installation of the pack, you can restore your system: Put your CD of XP in the reader and launch the restore console. Type "R" at the invites setup. You have the console with prompt "the c:\WINDOWS >", type: "BATCH BricoPackUninst.txt". Type EXIT when the operation finished.



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